Digital excellence meets expertise in tourism
The tourist industry is as diverse as the digital world itself. We accompany feratel all the way from initial planning to the ultimate stay – and do much more, too.
Perfect experiences begin with tiny details. Easy booking procedures, the feeling of being cared for and receiving goodies before departure. For us, the first step is agreement on a joint concept.
The concept and design agreed for the feratel booking platform TOSC & Experiences is the result of initial considerations. The Personal Interests Assistant (PIA) rounds off the customer journey.
The agreed concept and subsequent design of feratel's TOSC and Experiences bring together ideas, a wealth of experience and numerous industry experts. The goal is always to display the right information at exactly the time it is required. This ensures intuitive handling and results in enhanced conversion rates and lower bounce rates.
What happens after booking?
Even after booking, guests want to plan, gather information and inspiration . Destinations, regions and hotels need low-maintenance products. feratel Personal Interests Assistant (PIA). provides the solution.
Deliver customised information exactly when it's required, 24/7 - all from a single source. PIA was devised and designed in collaboration with feratel to provide guests with exactly the information they require, at any time before or during their trip - for trip planning purposes and as a direct channel of communication with their accommodators. It can become the ever-ready traveller's companion - on the computer at home, on the cellphone, at the desk at the destination or as an info screen in the hotel room.
There's even more! It can be adapted to every region's or hotelier's requirements. Customising for hotels or regions with automatic data enrichment does not entail any maintenance, and gives tourism managers more time for the really important things.
Concentrated added value from a single source
Regions, activities, routes & tours, POIs, hotel services, discout card services, weather info and more can be called up for any day of the holiday, and be planned and booked prior to departure.
PIA combines digital and tech expertise with service, sales and design excellence. The Personal Interests Assistant ensures guests and host enjoy the greatest possible benefits. Collaboration with pixelart is great too; professional and on an equal footing.
